What is RocketPlus™?
RocketPlus™ provides hands-on, world-class IT support and high-quality parts that are rigorously tested and proven to work — all for less than OEM and other third-party providers. Sound too good to be true? We’re here to break down our hybrid computer hardware support solution to show you how we deliver the best service in the industry.
RocketPlus™ is the Evolution of IT hardware support — a much-needed solution that bridges the gap between traditional third-party IT hardware maintenance contracts and the risky decision to go without any IT hardware maintenance and support contract for your equipment.
RocketPlus™ is a subscription service that allows you to share the risk of your equipment failure with us. For a nominal annual fee, we guarantee that all the computer hardware parts needed for your subscribed hardware will be in stock, tested, and ready to ship the same day it’s needed in the event of a failure. Essentially, you have an entire store full of everything you need, open every minute of every day.
If your system doesn’t have a failure, you don’t need to buy anything but if it does, you can log in and get whatever you need at a discounted price. we are never closed and never out of stock. Choose from an extensive collection of disk storage parts, tape storage parts, and preconfigured systems.
In addition, if you need technical support on your issue, you can open a service ticket and receive 15 minutes of free expert support and customer service.
If you need help with the part replacement, we offer free “how-to” videos with every part we sell or you can also schedule an onsite technician to handle your repair for you at a discounted rate. You have every protection of a third-party IT hardware maintenance contract at your disposal without being locked into the annual cost.
Third-party computer maintenance companies aren't a viable solution for every piece of hardware in your inventory.
You have to pay costly premiums even when their services aren’t needed. On the other hand, having no IT hardware maintenance and support means that, if a part or system breaks, you’re totally on your own in trying to fix the problem and finding computer hardware components that work.
Sourcing parts from a provider can be very tricky, and you need to feel confident that they know what they’re doing. This “rolling the dice” strategy can end up being even more costly than a third-party IT hardware maintenance and support contract when it’s all said and done.
Benefits of RocketPlus™ Equallogic Hardware Maintenance and Support
Give Me the RocketPlus™ Treatment
We stand by the quality of our parts and expert services. RocketPlus™ is backed by the technical expertise of support technicians from The Rocket Platform — they know our products inside and out, so they're more than ready to assist you with any problem. Our products also come with a yearlong warranty (well beyond industry standards) and are shipped to you in custom molds and stronger-than-required bubble wrap and cardboard boxes.RocketPlus™ vs. other third party hardware support
RocketPlus™ vs. Other Third Party Hardware Support
Possibly the most unique and important difference between RocketPlus™ and other third party IT hardware maintenance and support companies is that we use QR Code technology to bring you the results of all tests we performed on your exact part. We rigorously test all of our parts to ensure that you receive a fully functional product ready for installation so you can get back to business.
We Test and QR Code Our PartsMake RocketPlus™ Your New Partner in IT Hardware Support
Is your warranty or maintenance agreement about to or already expired? Never had one in the first place? No problem — especially now that you know about the best IT hardware support and parts service in the industry. If you have any questions about RocketPlus™, contact us today to learn even more about how RocketPlus™ can work for you.
You have options. Submit a Corporate Account Request!
If you just need an occasional part, just open a free account and shop our store to get whatever you need. If you are a frequent buyer or would like the convenience of completing our checkout and paying with a purchase order number instead of a credit card, simply fill out a Corporate Account Request to get started!
Either way, explore The Rocket Platform for both parts and Preconfigured Systems to suit your needs.
Fill Out a Request Today!Make RocketPlus™ Your New Partner in EQL Support and IT Hardware Maintenance
Is your Equallogic warranty or maintenance agreement about to or already expired? Never had one in the first place? No problem — especially now that you know about the best Dell EQL support and parts service in the industry. If you have any questions about RocketPlus™, contact us today to learn even more about how RocketPlus™ can work for you.
Not Sure if RocketPlus™ is for you?
We understand new products require some research, so fill out our form and we will prepare you a free no-obligation quote for traditional maintenance on your exact hardware – apples to apples as they say. We can compare features and benefits, costs and needs and help you make the most informed decision you can.